Hello,
*** PLEASE READ THIS ENTIRE EMAIL AS IT DOCUMENTS 2 UPCOMING OUTAGES ***
We’d like to start by apologizing for how short notice this move is, but we’ve only been able to confirm a final time in the past few hours. COVID and all the restrictions has made planning this out quite difficult. This move was supposed to happen back in November but here we are.
Starting Monday your services in Luxembourg will be powered down to be moved to another floor. The technicians assisting with this move are confident that each server will be down for around 15 minutes, but we are buffering upwards of 45 minutes.
Users with Block Storage Slabs attached to their Slices will be moved on Tuesday. Users should expect a 1 – 2 hour outage as the whole cluster must be moved before we can bring users back online.
Shared/reseller hosting users will be moved on Tuesday as well.
An additional outage will happen towards the end of the month when LUXCONNECT "cuts" over our cross connects. When this happens our router will be moved. LUXCONNECT claims the cross connects will take 10 – 15 minutes each, so we expect upwards of an hour for full connectivity to be restored, but we hope to be back online within 15 minutes of them starting.
LUXCONNECT will give us the final cross connect move date, at which point we’ll send a follow up email to you.
We thank you for your patronage,
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