Hello,
As you may be aware, there have been multiple outages that have affected your active storage VM in Los Angeles, hosted on the node "STOR4.LAX"
From our troubleshooting so far, the RAID card in the server appears to be failing and kicking out healthy drives. This is an extremely rare situation, but it is happening at the moment.
Unfortunately, we cannot guarantee the integrity of the data on the array and are working on moving VMs away from this node. We have the following two options available for you:
1) We create a new VM for you. You move over the data yourself or restore from your backups. We remove the old VM and move over your IP address (if that is needed by you).
2) We migrate your VM to another (healthy) node. However, depending on the size of your storage VM, it may take a long time to migrate during which your VM will remain offline.
Please reply to this email and let us know what you prefer out of these two options.
We would also like to ask you to take a fresh backup of your important data on the VM as soon as possible, in case we have to deal with the worst-case scenario of complete data loss.
Apologies for the inconvenience and we are doing the best on our end to get this resolved ASAP.
Kindest Regards,
Your HostHatch team