Dear Client
Unfortunately, we recently discovered a data protection incident. From
18 November 2021 to 16 December 2021, there has been an error that
occurred while we were sending abuse messages. While our abuse message
was being sent to you, your name and the email address saved on your
customer account were accidentally sent to the person who made the abuse
complaint.
The underlying cause was a faulty update with the abuse system. That led
to some incorrect data being used in some individual cases.
The data in this situation was sent to the person who created the abuse
complaint, and was only sent to an individual person in each occurrance.
For that reason, we estimate that there is a relatively small chance
that the data will be misused. We have nonetheless reported the incident
to the proper authority, within the required deadline. In this
situation, the proper authority is the Data Protection Supervision
Office for the German state of Bavaria ("Bayerische Landesamt für
Datenschutzaufsicht").
We are very sorry that this incident occurred, and we would like to take
this moment to send you our genuine and heartfelt apology.
Kind regards
Your Hetzner Team
