| This ticket has been marked as "rejected" by a member of our staff.
This could mean any of the following:
Your ticket title was not descriptive and it therefore could not be sorted.
The request can potentially not be fulfilled due to our policies or a limitation.
This was already answered or it is not part of the support level we provide.
If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what’s covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you’re requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don’t offer.)
If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected.
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