- Hello,
- We are reaching out to update you regarding the RAID failure on the node that hosted your VPS. Despite our efforts to restore the RAID, mdadm was unable to scan and assemble it. As a result, we will need to replace the affected drives and reinstall the node.
-
- You have a couple of options moving forward:
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- Receive a full refund of your recent payment to your original payment method, or receive account credit.
- Recreate your VPS and extend it for 6-months.
- We can recreate your VPS on a SolusVM node (instantly) or Virtfusion node. For Virtfusion node, it will include one free backup slot to help protect against issues like this in the future. Please note that it may take 24-48 hours for the Virtfusion node to be ready.
- We sincerely apologize for any inconvenience this may have caused.
-
- Thanks!
- Duong Tu
- Senior Technician – GreenCloud
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你好，
我们联系您是为了向您通报托管您 VPS 的节点上的 RAID 故障。尽管我们努力恢复 RAID，但 mdadm 无法扫描和组装它。因此，我们需要更换受影响的驱动器并重新安装节点。
您接下来有以下几种选择：
将您最近支付的款项全额退还至原来的付款方式，或收到账户信用额。
重新创建您的 VPS 并将其延长 6 个月。
我们可以在 SolusVM 节点（立即）或 Virtfusion 节点上重新创建您的 VPS。对于 Virtfusion 节点，它将包括一个免费的备份槽，以帮助防止将来出现此类问题。请注意，Virtfusion 节点可能需要 24-48 小时才能准备就绪。
对于由此造成的不便，我们深表歉意。
谢谢！
杨图
高级技术员 – GreenCloud |
