My name is *** from the Microsoft 365 Data Protection Team. I am writing this email in reference to the ticket number ********, regarding a Password Reset. We apologize for the delayed response as our team is currently handling an abnormally high volume.
If you are available to work on your case or your issue has been solved, you can Reply All to this email with the best time and number to reach you and we will contact you as soon as possible.
For reference, you can find my working hours in the signature of this email
Here are some troubleshooting steps for common issues:
We advise to reach your other Global Administrators, as they can assist to reset your Password. If you have a partner on your account with delegated admin access, you can contact them directly for assistance.
In none of this helps, we’ll try to contact you during your business hours.
If you have resolved the issue, please let me know so I can close out the service request.
Thank you for contacting the Microsoft Office 365 Data Protection Team.
This is a message from Microsoft 365 data protection support sent in response to a password reset request for the GA/CA account on your Microsoft 365 online account [email protected]*******.
If you didn’t initiate this request, please reply immediately indicating this request is unauthorized.
To approve this request:
▪ Reply with the sentence: “I approve this request.” ▪ Add the contact phone number, temporary password must be delivered using the phone number (Text Message is not an option).
